Customer Success Manager

Tualatin, Oregon, United States · Customer Support

Description

Who is EROAD?

EROAD modernises road charging and compliance for road transport by replacing paper-based systems with easy-to-use electronic systems. EROAD introduced the world’s first nationwide electronic road user charging system in New Zealand in 2009. The company is headquartered in Auckland, with offices in Portland, Oregon and is listed on the New Zealand Exchange (NZX).

The Role

The Customer Success Manager ensures that EROAD’s customers receive significant value from EROAD and seamless service while achieving operational delivery and growth objectives.

A first impression is a lasting one and once a customer has decided that EROAD can help them achieve what they need to do our Customer Success Team creates the foundation for the entire relationship.

Keeping our customer promise of helping them achieve their business outcomes means we take care of their journey with us every step of the way.

This role will manage, motivate and lead the Customer Success function by driving a strong customer-centric culture and ensuring efficient and effective service delivery. Achieving agreed outcomes for customer success and business excellence evidenced through service delivery performance to targets.

As our customers grow and change with us, the Customer Success Manager also supports customers in managing business and product changes, renewal and rollover activity, maintaining and increasing revenue by identifying needs and highlighting opportunities to make our customers’ lives easier.

The responsibilities of the role include:

Requirements

What are we looking for?

Benefits

Why work at EROAD?

This is an excellent opportunity to take on a key role in a fast growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.

We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.

But don’t take our word for it – see what other EROADers have to say about working here.

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